FAQ

We stand by a 100% Satisfaction Hatch Green and Red Chile Guarantee Policy. If you are not completely satisfied, send us an email at service@freshchileco.com or a message on our Facebook page to get your full refund. 

How long does it take for my order to ship?
Orders will be fulfilled within a week at least (usually within 2-3 business days, excepting high-volume seasons) and shipping takes 1-5 days, depending on the carrier. Unless you opt-out of emails, you will receive tracking information when your shipping label has been made. 

How does the Club Memberships work?
Your order will ship out every 2 months, or the interval of your choosing. By subscribing you are given the highest discount we make available, reserved only for our Club Members! 

  • 15% Off All Products

  • Weekly Newsletter w/Recipes

  • Exclusive Offers

  • Inventory Priority

  • Special Discounts Honey, Pecans, and other products


Where’s my squeeze bottle?
The squeeze bottles are best with our Fresh Red Sauce, which is a puree. Our Pure Green and Red & Green Blend sauces are delightfully chunky, rendering a squeeze bottle useless. You can purchase a squeeze bottle for $1 here: Fresh Red Squeeze Bottle

It’s so cold where I live that my chile sauce arrived frozen solid! Will it still taste good? Is it safe to consume?
Our sauces freeze well, so the flavor should be fine. If any of the jars are cracked or broken, please contact us. Also, once they have thawed and you begin using them, if the jars are not properly sealed when you open them (indicated by the lack of the little pop sound you would normally hear when opening a properly sealed jar), then that would indicate that freezing has broken the seal that is important for food safety. If that is the case, please don’t consume, but do contact us.

Can you tell me more about the nutritious facts?
Yes! Take a look at the nutrition panels for all of our sauces by clicking here

How many carbohydrates are in your sauce?
Here are the carb counts for one serving (1/4 cup) in each of our products:
Fresh Pure Green Chile Sauce: 6 Carbohydrates 
Fresh Red Chile Sauce: 5 Carbohydrates
Red & Green Blend Chile Sauce: 7 Carbohydrates 

How much sodium do your sauces contain?

Here's the sodium content for one serving (1/4 cup) in each of our sauces:
Fresh Pure Green Chile Sauce: 200 mg per
Fresh Red Chile Sauce: 210 mg per
Red & Green Blend Chile Sauce 210 mg

Where can I find your products in my town?
We are located in stores all over our hometown of Las Cruces, New Mexico. We are also in Albuquerque, Artesia, Taos, and Farmington, New Mexico, and a few Natural Grocers in Arizona. For more details, please click here!

Do you ship to Hawaii and Alaksa?
Yes! Shipping rates should calculate automatically for you at checkout. Please note that if you keep your order to 6 jars (or fewer) your rate will be much more friendly ($17.60), as it can fit in a Large USPS Flat Rate box. (If you order 6 jars, we will not include a squeeze bottle.) If you exceed 6 jars, shipping rates are likely to increase greatly. Because of this, unfortunately, we cannot offer any free shipping for orders to Alaska and Hawaii.