We stand by a 100% Satisfaction Hatch Green and Red Chile Guarantee Policy. If you are not completely satisfied, send us an email at freshchileco@gmail.com or send us a message on our Facebook page to get your full refund. 

How long does it take for my order to ship?
Orders will be fulfilled within a week at least (usually within 2-3 days, excepting high-volume seasons) and shipping takes 1-5 days, depending on the carrier. Unless you opt-out of emails, you will receive tracking information when your shipping label has been made. 

How does the Club Memberships work?
Your order will ship out every 8 weeks! By subscribing you are given the highest discount we make available, reserved only for our Club Members! 

  • 20% Off All Chile Products

  • Weekly Newsletter w/ Recipes

  • Exclusive Offers

  • Inventory Priority

  • Special Discounts Honey, Pecans, and other products

Where’s my squeeze bottle?
The squeeze bottles are only sent with our Fresh Red Sauce, which is a puree. Our
Pure Green and Red & Green Blend sauces are delightfully chunky, rendering a
squeeze bottle useless. 

It’s so cold where I live that my chile sauce arrived frozen solid! Will it still
taste good? Is it safe to consume?
Our sauces freeze well, so the flavor should be fine. If any of the jars are cracked
or broken, please contact us. Also, once they have thawed and you begin using
them, if the jars are not properly sealed when you open them (indicated by the
lack of the little pop sound you would normally hear when opening a properly
sealed jar), then that would indicate that freezing has broken the seal that is
important for food safety. If that is the case, please don’t consume, but do
contact us.

How many carbohydrates are in your sauce?
Here are the carb counts for one serving (1/4 cup) in each of our products:
Fresh Pure Green Chile Sauce: 6 Carbohydrates 
Fresh Red Chile Sauce: 11 Carbohydrates
Red & Green Blend Chile Sauce: 6 Carbohydrates 

How much sodium do your sauces contain?

Here's the sodium content for one serving (1/4 cup) in each of our sauces:
Fresh Pure Green Chile Sauce: 130mg per
Fresh Red Chile Sauce: 750mg per
Red & Green Blend Chile Sauce 160mg

Do you offer a low sodium Red Sauce?
Not at this time, but it is definitely on our radar and we hope to release one sometime in 2019!

Where can I find your products in my town?
We are located in stores all over our hometown of Las Cruces, New Mexico. We are also in Albuquerque, Artesia, and Farmington, New Mexico, and a few Natural Grocers in Arizona. For more details, please click here!